VIDVIS Support · English
SV-TCQSW FAQ
Setup instructions, troubleshooting guidance, and answers to frequently asked questions about your VIDVIS trail camera.
Frequently Asked Questions
Select a question to view the answer.
1. How do I set up the camera?
Please scan the QR code to view the camera installation and settings video.
Scan to view the camera installation and settings video.
2. Why is the camera not recording motion-detection videos?
Please configure the camera as follows:
If these settings are correct, check whether the camera recognizes the SD card. Manually record a video or take a photo and confirm that the file is saved. If it is not saved, try another SD card.
- When the camera is connected to the mobile app or is in TEST mode, it is in standby and will not detect motion.
- After exiting the app, switch the camera to ON mode. It will then operate according to your settings.
- If the problem continues, contact support@vidvistech.com for assistance.
3. Why can't the SD card be recognized on a Mac?
Please contact support@vidvistech.com to obtain a firmware update that may resolve the problem.
4. Why does the battery drain so quickly?
Power consumption depends on the recording mode, recording duration, and number of triggers. We recommend using Motion Detection mode, setting the recording duration to 10 seconds, and setting the PIR trigger interval to more than 1 minute.
In winter or at very low temperatures, the camera may consume power more quickly and may not be able to charge.
5. Why does the camera show no memory card, or why are there no pictures on the SD card?
- Make sure the MicroSD card is correctly inserted into the card slot.
- Format the MicroSD card before first use.
- Try a new card, or insert the card into a computer to check whether it works normally.
- If the problem continues, contact support@vidvistech.com.
6. Why does the camera not record when connected to the mobile app?
This is normal. The camera's PIR sensor works only in standby mode and does not operate while the camera is wirelessly connected to the app. During the connection, you can adjust settings, view live images, and play back recordings.
7. Forgot the password?
Turn off the camera. Press and hold the “▲” and “OK” buttons at the same time while moving the power switch to the ON position to reset the password. If the problem continues, contact support@vidvistech.com.
Still need help?
Contact the VIDVIS support team for further assistance.